Refund & Cancellation Policy

1. Overview

This Refund & Cancellation Policy applies to subscription payments made by organisations ("Subscribers") to Bharati Web Private Limited ("Company", "we", "us", or "our") for the use of eNidhi ("the Platform"). By subscribing to our services, you agree to the terms of this policy.

2. Subscription Plans

The Platform offers subscription plans on a monthly or annual basis. All subscription fees are clearly displayed on our Pricing page before you make a payment. By completing a payment, you acknowledge that you have reviewed and accepted the pricing for your chosen plan.

3. Free Trial

We may offer a free trial period for new organisations. During the trial period, you can use the Platform with full features at no cost. No payment information is required to start the trial. At the end of the trial period, your access to paid features will be restricted unless you subscribe to a paid plan.

4. Cancellation Policy

You may cancel your subscription at any time. Cancellation can be done through your organisation's billing dashboard or by contacting us at [email protected]. Upon cancellation:

• Your subscription will remain active until the end of the current billing period.
• You will not be charged for any subsequent billing periods.
• Your data will be retained for a period of 30 days after the subscription ends, during which you can export your data.
• After 30 days, your account and associated data may be permanently deleted.

5. Refund Policy

Our refund policy is as follows:

• Monthly Subscriptions: Refunds are not provided for monthly subscription payments, except in cases of billing errors or duplicate charges. You may cancel at any time to stop future charges.
• Annual Subscriptions: If you cancel an annual subscription within seven (7) days of the initial payment or renewal, you are eligible for a full refund. After 7 days, refunds are provided on a pro-rata basis for the unused months remaining, subject to a processing fee of 10% of the refund amount or ₹500 (whichever is higher).
• Billing Errors: If you believe there has been a billing error, please contact us within 30 days of the charge. We will investigate and, if confirmed, issue a full refund within 14 business days.
• Duplicate Charges: In the event of a duplicate charge, a full refund of the duplicate amount will be issued within 7 business days.

6. Donation Refunds

eNidhi is a software platform; we do not process or hold donation funds. Donations made through the Platform are processed directly by the payment gateway and settled to the respective NGO's bank account. Any donation refund requests must be directed to and handled by the receiving NGO. We are not responsible for donation refunds, disputes, or chargebacks between donors and NGOs.

7. Refund Processing

Approved refunds will be processed to the original payment method within 14 business days. The time taken for the refund to reflect in your account depends on your bank or payment provider. We are not responsible for delays caused by financial institutions.

8. Changes to Plans & Pricing

We reserve the right to modify our subscription plans and pricing. Any price changes will be communicated at least 30 days before they take effect. Existing subscribers will continue at their current rate until the end of their billing period, after which the new pricing will apply.

9. Exceptions

Refunds outside of this policy may be considered on a case-by-case basis at our sole discretion. To request an exception, contact us at [email protected] with a detailed explanation.

10. Contact Us

For any questions regarding refunds or cancellations, please contact:

Bharati Web Private Limited
S3, Laxmi Nagar, Nagpur – 440022, Maharashtra, India
Email: [email protected]
Phone: +91 91581 70055